Sales Back Office Coordinator
Discover the forefront of broadcast and sports technology with Chyron, a worldwide leader based in Melville, New York. Our commitment to excellence extends across the globe with offices in the Czech Republic, Argentina, Germany, Norway, Sweden, and the United Kingdom. At Chyron, we specialize in delivering top-tier solutions for the broadcast and sports industries, focusing on sports data and production, live television, and news. Join us at the forefront of innovation as we continue to deploy some of the industry's most widely embraced solutions.
We're seeking a detail-oriented Sales Back Office Coordinator to join our expanding EMEA/APAC sales team. In this role, you'll provide crucial support, enhancing efficiency and contributing to our sales success. As a key communicator, you'll liaise with global departments, reporting directly to the SVP of Sales, EMEA and APAC, and collaborating closely with our Sales Operations team.
Proposals and sales documentation:
- Assist in preparing client quotations and proposals in the CRM.
- Maintain sales-related documents, including contracts and partner agreements.
Customer & partner Support:
- Act as a primary contact for customer and partner inquiries.
- Address and escalate customer issues for prompt resolution.
- Maintain positive customer relationships.
- Coordinate with technical support for timely responses.
Sales and marketing Support:
- Collaborate with marketing to pass qualified leads to regional sales directors.
- Coordinate with pre-sales for resource availability.
- Schedule sales meetings, prepare materials, and assist in presentations.
- Track public tenders and assist in the tender reply process.
- Ensure accurate and complete order processing.
- Liaise with logistics to track shipments.
Data Entry and Analysis:
- Input and maintain sales data in the CRM.
- Generate and analyze sales reports to identify trends and opportunities.
- Support tracking key performance indicators.
Demo equipment inventory Management:
- Collaborate with licensing and inventory teams to ensure demo products are available.
- Manage demo inventory and handle Return Merchandise Authorizations (RMAs).
- High school diploma or equivalent (Bachelor's degree in business or related field is a plus).
- Prior experience in sales support or administration is required.
- Knowledge of the broadcast industry or B2B is highly valued.
- Proficient in CRM software, Office Suite, and other online business tools.
- Strong multilingual communication skills.
- Exceptional organizational and multitasking abilities.
- Excellent written and verbal communication in English (C1/C2) and preferably additional languages (German, French, Italian, Spanish).
- Detail-oriented and accurate.
- Customer-focused with professionalism in handling inquiries and complaints.
- Collaborative team player.